FAQ

The Sweetwater Performance Pavilion is located just behind the Sweetwater campus which is located at 5501 US Highway 30 West, Fort Wayne, IN 46818

Tickets can be purchased online at www.sweetwaterpavilion.com or in person at:

Sweetwater Concierge Desk
5501 U.S. Hwy 30 West, Fort Wayne, IN 46818
Monday-Thursday 9:00 AM to 9:00 PM, Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 6:00 PM, Sunday 12:00 PM to 5:00 PM

1 hour prior to show.

In order to help provide a safe and secure environment for all of our guests, we have a strict NO RE-ENTRY policy. If you have special needs or concerns that require you to leave the venue, please speak with one of our team members and we will be happy to help you.

Every show is different so make sure to check out the age restrictions on the event details page for the particular event you are interested in attending.

The majority of our shows are seated shows however we do occasionally host general admission shows.  Check the event info for whether or not the event is seated or general admission.  If you need seating accommodations for a general admission event please give us a call at (260) 432-8176 x1137.

Yes. We offer accommodations for ADA seating at every show. For seated events simply choose Accessible Seating during the purchase process.  For General Admission events there will be an option to request accessible seating when you check out. You can also call the Sweetwater Concierge at (260) 432-8176 x1137 during business hours to answer questions and purchase ADA Accessible seats.

No flash photography.  No professional cameras or video equipment allowed.

Sweetwater Performance Pavilion shows typically occur in all weather conditions. However, in the event of a weather delay or cancellation, check the website at sweetwaterpavilion.com, call (260) 432-8176 x1137, or check social media (Facebook, Instagram, or Twitter). In the case of severe weather, you may be instructed to leave the venue – you will need your ticket for re-entry after the severe weather passes. In most cases, your vehicle is your safest shelter, as the Sweetwater Performance Pavilion is a covered outdoor venue.

We have ample free parking adjacent to the Pavilion. The parking lot is lighted and includes handicap spaces.

A variety of local food trucks will be at each concert. No outside food or drink is allowed inside the Pavilion.

For those who are 21 and over, beer and wine are available for purchase with a valid ID.

No, Tailgating is prohibited. Portable grills are not allowed on the premises and alcohol is only allowed inside the gates of the performance space. Sweetwater is a non-smoking campus.

The Pavilion staff is dedicated to creating a safe and fun environment for all patrons who attend our venue. With that in mind we take the safety and security of our staff and patrons seriously. Prior to entering the building all guests will be searched by wand, pat down, or metal detector and may be asked to empty pockets.

All bags will be searched.
Bags must be CLEAR (see-through), no larger than 8.5″ x 5.5″, and the contents of the bag must be visible without opening or handling the bag. Each ticket holder, including children, may carry an approved clear bag.

Please enjoy your time at the Pavilion without any of the following items:

• No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm
• Replicas of weapons also are NOT permitted
• No drugs or drug paraphernalia, illegal substances of any kind
• No outside food or drinks
• No outside folding chairs or camping chairs
• No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers
• No professional photo, video, or audio recording equipment – (including detachable lenses, tripods, zooms or commercial use rigs)
• No unsealed liquids or gels of any kind
• No jewelry or clothing that could inflict harm
• No large bags over (10” x 10”), backpacks, Camelbacks or Bota bags
• No stuffed animals or toys of any kind

This list of prohibited items is subject to change at the discretion of venue management.

We reserve the right to refuse entry to anyone. If you see something that concerns you, please immediately speak to our management or security staff.

Yes, please contact the Sweetwater Concierge at (260) 432-8176 x1137.