FAQs

The Sweetwater Performance Pavilion is located just behind the Sweetwater campus, which is located at 5501 US Highway 30 West in Fort Wayne, Indiana, 46818.

The only way to be sure you get authentic, face-value-priced tickets is by purchasing your tickets through one of these authorized outlets:

• Sweetwater Performance Pavilion website
• Sweetwater Concierge located on our campus
  • 5501 US Hwy. 30 W, Fort Wayne, IN 46818
  • 9AM–9PM Monday–Thursday; 9AM–8PM Friday; 9AM–6PM Saturday; 12PM–5PM Sunday
• Ticketmaster
• Artist’s official page

Doors open one hour prior to the show.

In order to help provide a safe and secure environment for all our guests, we have a strict NO RE-ENTRY policy. 

Our venue is generally all ages. Any shows with age restrictions will be marked on the event details page. Make sure to read the event info on the ticketing page for the particular event you are interested in attending to find out if there is an age restriction.

The majority of our shows are seated shows; however, we do occasionally host general admission standing shows. Check the event info on the ticketing page to find out if a show is a seated event or standing. We do offer seating accommodations for general admission events according to ADA guidelines. These tickets are available for purchase on the ticketing page for the event. Please give us a call at (260) 432-8176, ext. 1137 with any questions.

Yes — we offer accommodations for ADA seating at every show. For both seated and general admission events, simply choose accessible seating during the purchase process. Call Sweetwater Concierge at (260) 432-8176, ext. 1137, during business hours to answer questions about ADA-accessible seats.

No flash photography is allowed. No professional cameras or video equipment are allowed.

Sweetwater Performance Pavilion shows typically occur in all weather conditions. However, in the event of a weather delay or cancellation, check the Sweetwater Performance Pavilion social media (Facebook or Instagram). In the case of severe weather, you may be instructed to leave the venue — you will need your ticket for re-entry after the severe weather passes. In most cases, your vehicle is your safest shelter, as the Sweetwater Performance Pavilion is a covered outdoor venue.

We have ample free parking adjacent to the Pavilion. The parking lot is lighted and includes handicap spaces.

A variety of local food trucks will be at each concert, along with a concessions tent which will serve food and nonalcoholic beverages.

For those who are 21 and over, beer and wine are available for purchase with a valid ID.

No — tailgating is prohibited. Portable grills are not allowed on the premises, and alcohol is only allowed inside the gates of the performance space.

The Pavilion staff is dedicated to creating a safe and fun environment for all patrons who attend our venue. With that in mind, we take the safety and security of our staff and patrons seriously. Prior to entering the Pavilion, guests may be subject to search by wand, pat down, or metal detector and may be asked to empty their pockets.

All bags will be searched. Bags must be CLEAR (see-through) and no larger than 12 in. x 6 in. The contents of bags must be visible without opening or handling them. Each ticket holder, including children, may carry an approved clear bag.

No other bags are allowed except medical and diaper bags (subject to search).

Please enjoy your time at the Pavilion WITHOUT any of the following items:

• Guns, knives, weapons, pepper spray, projectiles of any kind, or any other items that could be used to inflict harm
• Replicas of weapons
• Drugs or drug paraphernalia or illegal substances of any kind
• Outside food or drinks
• Outside folding or camping chairs
• Personal video cameras, GoPros, selfie sticks, drones, masks, or laser pointers
• Professional photo, video, or audio recording equipment (including detachable lenses, tripods, zooms, or commercial-use rigs)
• Unsealed liquids or gels of any kind
• Jewelry or clothing that could inflict harm
• Bags (other than those that meet the requirements above)
• Stuffed animals or toys of any kind

Factory sealed water bottles and umbrellas are allowed. This list of prohibited items is subject to change at the discretion of venue management.

We reserve the right to refuse entry to anyone. If you see something that concerns you, then please immediately speak to our management or security staff.

Yes — please contact the Sweetwater Concierge at (260) 432-8176, ext. 1137.